The Furniture arrives unassembled in one huge box that is impossible to move on one's own. The pieces look sturdy and attractive and the table assembled relatively easily. The other pieces (loveseat and 2 chairs)were all manufactured with a defective peg that made them impossible to completely assemble. When I called Ewins about this, they wanted me to photograph all of the defective pieces, email them a letter that explained the problem, attach the photos to my email and said they would send my letter from customer service to "supervisors" who would then decide how to handle the problem. The representative I spoke to was friendly but unyielding. There was no simpler way to handle this. I wanted Ewins to arrange pick-up of the defective items. I was informed politely but with a carefully scripted dialogue that this was impossible. I would first need to do "my part". I thought my part ended with paying for the furniture!!!My husband and I decided that it just is NOT worth the hassle of dealing with Ewins. We are going to assemble the chairs without the defective front pieces - you can at least sit on them, and purchase other furniture later when we can afford it. So, save your money. This company will deliver a box of headaches, when you have shelled out good money for something that should be enjoyed.
Product Description
The Ascot All-Weather Wicker is combined with a high grade aluminum, making this set weather resistant, colorfast, recyclable, and an environmentally safe product. The aluminum welds are of the highest quality, the screws are stainless steel, and the frames are preserved with either a high-gloss finish or matte, and then sealed with a color epoxy. This product will give you maintenance-free comfort.
Click Here to see more reviews about: 4pc Ascot Indoor/Outdoor Wicker Patio Set - Mocha
No comments:
Post a Comment